For Delivery in India
Same day delivery orders can be accepted
till 5 pm IST on the date of delivery.
Products will be delivered only in the
cities mentioned in the List of
- We deliver all 365 days of the year
(including Sundays and public holidays)
- We guarantee on date delivery but do
not commit any fix time for delivery.
Deliveries will be made between 7 am to
8 pm IST on the given date. However, we
do try our best to fulfill your delivery
- We believe in providing our customer
the best quality. To maintain the
freshness, flowers, cakes and other
perishable products are sourced locally
at the delivery location and are always
- Delivery will not be redirected/
redelivered to any other address without
extra charges. We will attempt delivery
of the items only once. Incase the
delivery is not executed during the
attempt, the customer shall still be
charged for the order and no redelivery
may be possible. Orders are considered
to be executed in the below cases:
- Recipient not available
- Delivery not done due to wrong address.
- Wrong phone or Cell or Extension number/ not working/ no reply or not
connecting/ reachable and delivery is not done.
- Recipient refused the products.
- Premises locked.
- Delivered the product at the Gate/ Reception/
- The image displayed in indicative in
nature. Actual product may vary in shape
or design as per the availability.
- Images are indicative only. Though
we try our level best to deliver as per
the image shown, designs may vary & are
subject to availability of flowers /
consumables on any particular day. We
reserve the right to substitute the
flowers (Including specified color) /
other products with equal or higher
value in case of non-availability of the
desired product. No refund/ re-delivery
claim in this respect will be
- Freshly baked cakes are available
only after 10:30am IST. Please do not
insist on early morning cake delivery.
We do not deliver earlier days cakes
unless insisted by the customer
- Courier items: Courier orders would
be delivered all over India within 3-4
working days through Blue Dart or
- In case of floods/ Heavy Rains/
Bandh we reserve the right to reschedule
the delivery for another date.
- On special occasions like
Valentines’ Day, the given prices are
not applicable. Please check with our
shop for special prices, products
availability and advance order
- Prices of items which are subject to
MRP restrictions are being sold on the
website after adding up costs of our
services, delivery and online
transactions cost. The distribution
could not be shown separately due to
technical restrictions and are taken to
- No change in instructions can be
entertained on the date of delivery
unless acknowledged and confirmed in
writing by our customer support team.
- Orders once placed cannot be
cancelled unless requested 1 working day
(before 4 pm.) prior to the delivery
date. You can send cancellation request
firstname.lastname@example.org . Cancellation
charge of INR 100 per order will apply.
- In case of outsourced gift items,
respective brand owners will be
responsible for the quality of product.
- We will not entertain any complaint
of any order after 7 (Seven) days from
the date of delivery of the order.
- Petalfresh follows a policy of free
re-delivery in case of any genuine
complaint raised by the buyer. Genuine
cases include delivery at wrong address
or date, and/or delivery of stale
- Delivery of certain branded items
may not be possible /delayed under
certain un-controllable circumstances
such as product not available in the
market or discontinued by the
manufacturer. In such cases, similar
product, nearest to the description and
price shall be delivered.
For International Delivery
Additional Terms & Conditions for
International Deliveries :
Orders should be placed 48hrs prior to
the delivery date. For same day
deliveries, please contact us for
No delivery is possible on Sunday's and
For Countries like UAE, no delivery is
possible on Friday.
Correct ZIP Code and phone number of the
recipient is a must.
On special occasions like Valentines’
Day, the given prices are not
applicable. Please check with our shop
for special prices, products
availability and advance order
Petalfresh retains the right to refuse
any order unconditionally.
If Petalfresh is unable to deliver your
order, then complete refund will be
made. We shall not be liable for any
other charges, loss of profits,
emotional stress or any other liability
etc. caused due to non-delivery.
Petalfresh reserves the right to change
the price or withdraw any product at any
point of time at its own discretion
without any notice.
Petalfresh has taken every care for the
accuracy of the information provided in
the website. It has exercised due
diligence in providing the latest
Petalfresh is not responsible for the
loss or damage caused to any of the
users due to the information
inadvertently provided/not provided in
In case of any confusion about the
delivery address or in case our delivery
boy is unable to locate the address, we
reserve the right to call the recipient
at the given phone number.
All rights are reserved. No portion of
this website may be reproduced in any
form without the written consent of
Gentility of information & interest of
making payments :
- The customer promises that the information provided to Petalfresh is
true, correct and accurate. The customer also agrees to pay all charges
incurred by them and users of your account and credit cards or other payment
mention at prices in effect when such charges are incurred.
- The customer agrees to defend indemnity & hold Petalfresh and its
affiliates harmless from all liabilities & expenses including attorneys fee
related to any violation of this agreement by them and also for the use of
the services or transmission of any message or information by them.
Petalfresh may modify this agreement from time to time without giving any
How do we handle my contact information
which I enter during the purchasing
All customer's contact information,
choice of bouquets, and delivery date
entered at the Delivery Information Form
during the purchasing process are stored
in our secured merchant server database.
All the printouts for record purpose are
For what purpose will my contact
information be used?
Customer's contact information will be
used for the following purposes :
- Market Analysis Such information as customer's choice of flowers/gifts,
country of the senders and the recipients, are used to identify markets that
need our services. The information and the result of analysis are solely
meant for internal use and will be kept confidentially.
- Channel for Communicating Purchase and Delivery Status Sender's email
will be used as a channel for communicating purchase status (e.g.
confirmation of purchase by forwarding the receipt to the customer) and
delivery status (e.g. update customer if the order has been fulfilled).
- Products and Services Update Sender and recipient's email addresses will
be used for forwarding new products and services updates.
- Festival and Other Promotions: Sender and recipient's email addresses
will be used for Festival and Other Promotions.
Do we collect and store my credit card
No. We do not collect and store your
credit card information. We do not get
any idea of Credit Card number. During
the purchasing process, you will enter
your credit card information directly
into the form posted by the credit card
payment gateway. Hence, all your credit
card information will be collected and
secured by the credit card payment
gateway directly in most secured way.
Under what circumstances when refund is
Refund is possible under the following
- Order is cancelled upon request.
To cancel the order, please call +91 9820974724. Alternatively, may write us
The amount of refund related to an order cancellation is as follows
||When credit card has not been charged and flowers/gifts have not
been ordered from our supplier.
||When credit card has been charged and flowers have not been ordered
from our supplier.
||After flowers/gifts have been ordered from our supplier.
||After the flower/gift leaves our shop/office.
- Recipient not satisfied with the flowers/gifts delivered.
If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that the recipient refuses to accept the Flowers/Gifts and returns the same instantly at the address stated on the Delivery Order with intact condition and customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.
- Unavailability of flower/gift types or colors
If the customer has ordered the flower/gift types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
- Destination of delivery is beyond our coverage
In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.
How is the refund procedure being
Refund will be carried out within three
days once one of the above mentioned
criteria is met. Once the refund has
been successfully processed, you will
receive a refund notification via email.
Safe keep this refund notification for
checking against your monthly credit
Additional Terms & Conditions for
International Deliveries :
Under what circumstances when orders can
To cancel the order, please call
919820974724. Alternatively, may write