Delivery Terms & Conditions

For Delivery in India

  • Same day delivery orders can be accepted till 5 pm IST on the date of delivery.
  • Products will be delivered only in the cities mentioned in the List of Serviceable Cities/Towns
  • We deliver all 365 days of the year (including Sundays and public holidays)
  • We guarantee on date delivery but do not commit any fix time for delivery. Deliveries will be made between 7 am to 8 pm IST on the given date. However, we do try our best to fulfill your delivery instructions
  • We believe in providing our customer the best quality. To maintain the freshness, flowers, cakes and other perishable products are sourced locally at the delivery location and are always hand delivered
  • Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery may be possible. Orders are considered to be executed in the below cases:
    1. Recipient not available
    2. Delivery not done due to wrong address.
    3. Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    4. Recipient refused the products.
    5. Premises locked.
    6. Delivered the product at the Gate/ Reception/ Neighbor.
  • The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
  • Images are indicative only. Though we try our level best to deliver as per the image shown, designs may vary & are subject to availability of flowers / consumables on any particular day. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
  • Freshly baked cakes are available only after 10:30am IST. Please do not insist on early morning cake delivery. We do not deliver earlier days cakes unless insisted by the customer
  • Courier items: Courier orders would be delivered all over India within 3-4 working days through Blue Dart or Vichare Couriers.
  • In case of floods/ Heavy Rains/ Bandh we reserve the right to reschedule the delivery for another date.
  • On special occasions like Valentines Day, the given prices are not applicable. Please check with our shop for special prices, products availability and advance order restrictions.
  • Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately due to technical restrictions and are taken to be understood.
  • No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.
  • Orders once placed cannot be cancelled unless requested 1 working day (before 4 pm.) prior to the delivery date. You can send cancellation request at [email protected] . Cancellation charge of INR 100 per order will apply.
  • In case of outsourced gift items, respective brand owners will be responsible for the quality of product.
  • We will not entertain any complaint of any order after 7 (Seven) days from the date of delivery of the order.
  • Petalfresh follows a policy of free re-delivery in case of any genuine complaint raised by the buyer. Genuine cases include delivery at wrong address or date, and/or delivery of stale perishable items.
  • Delivery of certain branded items may not be possible /delayed under certain un-controllable circumstances such as product not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description and price shall be delivered.

For International Delivery

    Additional Terms & Conditions for International Deliveries :
  • Orders should be placed 48hrs prior to the delivery date. For same day deliveries, please contact us for possibilities
  • No delivery is possible on Sunday's and Holidays
  • For Countries like UAE, no delivery is possible on Friday.
  • Correct ZIP Code and phone number of the recipient is a must.
  • On special occasions like Valentines Day, the given prices are not applicable. Please check with our shop for special prices, products availability and advance order restrictions.