Privacy Policy
How do we handle my contact information which I enter during the purchasing process?

All customer's contact information, choice of bouquets, and delivery date entered at the Delivery Information Form during the purchasing process are stored in our secured merchant server database. All the printouts for record purpose are securely kept.

For what purpose will my contact information be used?
Customer's contact information will be used for the following purposes :
  • Market Analysis Such information as customer's choice of flowers/gifts, country of the senders and the recipients, are used to identify markets that need our services. The information and the result of analysis are solely meant for internal use and will be kept confidentially.
  • Channel for Communicating Purchase and Delivery Status Sender's email will be used as a channel for communicating purchase status (e.g. confirmation of purchase by forwarding the receipt to the customer) and delivery status (e.g. update customer if the order has been fulfilled).
  • Products and Services Update Sender and recipient's email addresses will be used for forwarding new products and services updates.
  • Festival and Other Promotions: Sender and recipient's email addresses will be used for Festival and Other Promotions.

  • Do we collect and store my credit card information?

    No. We do not collect and store your credit card information. We do not get any idea of Credit Card number. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly in most secured way.

    Refund Policy

    Under what circumstances when refund is possible?

    Refund is possible under the following circumstances :

    1. Order is cancelled upon request.
      To cancel the order,
      please call +91 9820974724. Alternatively, may write us : [email protected] / [email protected]

      The amount of refund related to an order cancellation is as follows

      Amount Refunded Conditions
                       100% When credit card has not been charged and flowers/gifts have not been ordered from our supplier.
                       90% When credit card has been charged and flowers have not been ordered from our supplier.
                       30% After flowers/gifts have been ordered from our supplier.
                       0% After the flower/gift leaves our shop/office.

    2. Recipient not satisfied with the flowers/gifts delivered. If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that the recipient refuses to accept the Flowers/Gifts and returns the same instantly at the address stated on the Delivery Order with intact condition and customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.
    3. Unavailability of flower/gift types or colors If the customer has ordered the flower/gift types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
    4. Destination of delivery is beyond our coverage In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.

    How is the refund procedure being carried out?

    Refund will be carried out within three days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.

    Cancellation Policy

    Under what circumstances when orders can be cancelled?
    To cancel the order,
    please call +91 9820974724. Alternatively, may write us : [email protected] / [email protected]